商务专员-数据分析

Main Responsibilities

n Customer master maintenance - deliver the correct information in first step

- Maintain and keep SAP and excel synchronized with 100% accuracy and high efficiency against CVC SLA

- Half year review and correct the customer master data to reflect the actual situation

- Maintain and manage customer’s trade compliance (EUU/ECS/BCOP), quarterly review and alarm on customers closer to maturity date.

is for new equipment sales only

- Check CRM opportunities for new equipment sales before quotation

- Create normal quotations within 1 working day according to department SLA

- Ensure Edwards T&C's are referred in quotation phase

n Order processing with SAP and other linked systems to ensure the trade compliance

- 100% order entry within 1-2 working days after receiving correct or verified PO according to CVC SLA & China Prokura

- Various order types creation with 100% accuracy, such as ZOR, ZBP, ZLE, ZLI, ZRCC, ZCR&ZDR, ZCC, etc.for new equipment sales order and ZRCR, ZEXC, ZRAS, ZWRP, ZFV, ZSDR, etc.for service sales order

- Customer Order upload in APS with 100% accuracy

account creation in SAP and detail Chinese ship-to address maintenance in APU system as well

(such as MAD checking, SAP goods expediting, REQ changing, order splitting and cancellation, delivery including delivery for exchange orders, SAP billing, etc) in high level to ensure supply plan aligns to delivery against promise with OTD target 95%

- Inputting customer’s complaints upon request from Call Centre into CRM or Fracas

n Daily reports to support smooth order processing

- Deliver daily reports (ZI58N, VF04, ZF33, VL06F, etc) to support Call Centre for smooth order management, some other reports(IW59, non-return reports, etc) will be sent twice a day or biweekly upon request

- Analyse kinds of SAP data to monitor key customers’ order/notification trends

n Order processing apart from SAP to promote customer experience and perception

- Documents preparing (proforma invoice, packing list, etc) upon request from Call Centre

- Fulfil customers' system upon request from Call Centre to accelerate the order procedure

n Tax invoice management - key element of company cash flow

- Daily update tax invoice sending report

- Monthly summary for tax invoice & express sending out quantity and payment to 3rd party verification

- Monitor and record performance for 3rd party

2. Monthly order process audit - do things right the first time

- For service sales order that is warranty notification audit and keep annual pass rate>=95%

- For new equipment sales order that is all order types audit and keep annual pass rate>=95%

3. Keep training and learning to make self with competence and development

- SAP, CRM and other related job systems or tools training according to skill-matrix

- Job aids/working instruction, procedure, projects training depend on team timeframe

- Finish mandatory training courses assigned in HR learning link timely and initiate to learn more by interests, soft skill and business needs

- Annual learning completion above 40 hours

4. Others not mentioned but not limited to

- Kinds of reports support business requirements or department needs

- Back up for other colleagues in the team and ensure the general order procedure implement smoothly

- Job allocation and rotation in the team or department to grow up together with company

- Other assigned jobs